The Complete Beginner's Guide To Chatbots -- Chatbots Magazine

There are two types of chatbots, one functions based on a set of rules, and the other more advanced version uses machine learning. Bots are created with a purpose. A store will likely want to create a bot that helps you purchase something, where someone like Comcast might create a bot that can answer customer support questions. You start to interact with a chatbot by sending it a message. Click here to try sending a message to the CNN chatbot on Facebook.