IoT and machine learning helping to 'revolutionise' public sector agencies says Accenture

The ongoing evolution in advanced analytics and other emerging technologies is transforming the operational processes in government and public service agencies throughout the world. With the help of these technologies, such organisations are trying to address citizen demands, helping to overcome persistent challenges such as regulatory compliance, outdated legacy IT infrastructures and organisational cultures, according to a new study report from Accenture. In its latest report titled, Emerging Technologies in Public Service, Accenture surveyed nearly 800 public service technology professionals across nine countries to identify emerging technologies being implemented or piloted. The technologies include advanced analytics/predictive modelling, the IoT, intelligent process automation, video analytics, biometrics/identity analytics, machine learning, and natural language processing/generation. The survey found that while more than two-thirds, (70%) of public sector agencies are evaluating the potential of emerging technologies, only a small percentage (25%) is moving beyond the pilot phase to full implementation.