World's Longest-Running AI Show Series Arrives in India

Shedding light on conversational AI, a key topic at the World AI Show, Aman Goel, CEO & Founder, Exotel states, "Conversational AI will play an important role in the future of customer engagement. Driven by ever-increasing customer expectations, it has become paramount for businesses to implement a round-the-clock easily scalable solution that can only be supported by machine learning tools. Currently, we are at the precipice of chatbot and voicebot technology, with research and new developments in natural language processing and emotional intelligence emerging every day to simulate human-like conversations. We envision a future where AI-enabled support will become a fundamental process in customer engagement, acting as the initial point of contact between a customer and the business. This does not mean that the customer engagement segment will become completely automated by AI. Companies that find the right synergy between human and AI interactions will lead the way in offering successful engagement and support."