The potential of empathetic AI 7wData

The term artificial intelligence has been around since 1956; however many people don't truly understand what it means or how it affects their lives on a daily basis. Visions of robot overlords and sentient computers, no doubt the product of science fiction and pop culture, seem to always be attached to AI. But today, AI permeates all manner of things, from spam filters, to personalized recommendations, to voice assistants like Siri, Alexa and Cortana. While AI and machine learning are extraordinarily useful for completing manual tasks faster and more efficiently than human beings, science is always pushing the boundaries of what AI can do. In the business world, large enterprises are under constant pressure to close the gap with customers, to innovate how they engage, and to act with empathy – as a means to develop deeper (and ultimately more valuable) relationships. AI technologies provide a potential means to achieve that level of intimacy.