Robots transforming branch experience - Fintech News

Robots are impacting multiple industries, and the banking industry is no exception. Financial institutions across the world are beginning to use them for tasks ranging from counting money to handling customer requests in an effort to not only simplify tasks but to transform the branch experience. VTB, a Russian state bank, for example, has recently deployed robots designed by DIIP200 to handle cash-counting duties. An operator directs the robot to load cash from customer revenue, ATM cassettes and point-of-sale cash into trays. "From the moment of loading into special trays for recalculation to the moment of forming ready-made banknote spines, it works independently, performing all digital operations, including laying banknotes in the counting and sorting machine for recalculation, removing processed banknotes (spines of 100 sheets), placing them in the bander machine, and forming rolls with ruined bills and those subject to further examination," a spokesperson for VTB said in an email.