Speaking Up For Conversational AI - Disruption Hub

In today's world, we're all used to talking to our smart devices – a form of human-computer communication that was unimaginable even a few years ago. The sharp rise in this kind of technology can be attributed to the fact that speaking to a machine is both intuitive and convenient, enabling us to access the information we need more quickly with minimal fuss. This frictionless user experience is already being put to good use in business, where chatbots have revolutionised the way companies interact with their customers and process their own internal operations. Whether they are voice or text-based, chatbots are powered by conversational AI – powerful computer programs which reproduce natural human conversation. Ahead of an exclusive event in London on the application of conversational AI in financial services, Dr Ronald Ashri spoke to DisruptionHub about the benefits, impact and future of this important technology. As with every aspect of AI, it's important to understand what we mean when using the term.