Allstate deploys AI chatbot to assist small business clients

Allstate Business Insurance has launched an artificial intelligence-powered chatbot to guide small business clients through the insurance process. The chatbot, called the Allstate Business Insurance Expert (ABIE), can be accessed through the business insurance section of Allstate's website. Developed in collaboration with Jorsek, with the use of the easyDITA platform, the bot provides answers in real time to questions about small business needs and insurance solutions. "We know small business owners are savvy business people who do their research when looking for solution providers," said Allstate Business Insurance president Mike Barton. "That's why we developed ABIE – to help answer their initial questions and make the conversation with their Allstate agent even more productive."