WorkdayVoice: How AI and Automation Will Shape Finance in the Future

It's easy to get caught up in the newspaper headlines and online media negativity around the rise of artificial intelligence (AI) displacing human jobs across all industries. After all, the potential impact, particularly on repetitive processes and manual tasks, is all too real. A much-cited 2013 study from Oxford University's Carl Frey and Michael Osborne estimates that 47 percent of U.S. jobs will be replaced by robots and automated technology in the next 10 to 20 years. And, according to a March 2017 PwC report, 32 percent of jobs in the financial and insurance sector could be rendered obsolete due to advances in automation and artificial intelligence. But let's veer away from the negative for a moment.