Infosys launches Artificial Intelligence-driven solution to automate helpdesk operations

New Delhi: IT services major Infosys on Wednesday announced the launch of its AI-driven'Cognitive Email Workbench' solution that gives enterprises the ability to augment query management and scale their helpdesk operations. Infosys leveraged its partnership with Blue Prism, a Robotic Process Automation (RPA) provider and a strategic partner to develop the solution that promises to significantly enhance productivity and customer satisfaction. Infosys and Blue Prism had joined hands in 2017 to help enterprises drive intelligent automation capabilities across multiple industries. Infosys Cognitive Email Workbench is an AI-based assisted automation solution that allows clients to eliminate manual resolution and build near-touchless contact centres, a statement said. It combines the intelligence of AI and Natural Language Processing (NLP), with Blue Prism's intelligent automation platform and Optical Character Recognition (OCR) capabilities.