Top 4 Chatbot Myths Debunked - e-bot7

The quality of customer service is crucial for the success of companies, irrespective of the industry. A study by Forrester Research reports that 66% of the customers won't return if the customer service was bad, making customer service a critical component of a successful business strategy. The growth in the number of chatbot solutions and technologies on the market has led to several myths spreading. With this article, we are going to explore the top four with you. AI-powered chatbots can automate repetitive questions with the best being able to offer a hybrid approach allowing for a dynamic knowledge base that grows as you scale.