Put an End to Customer Frustration: Let Watson Help - Watson Customer Engagement

Are your website and other customer channels performing flawlessly – or are your customers struggling? Not too long ago, when you wanted a new product, say a vacuum cleaner, that meant driving to a brick-and-mortar store to research. You'd test-drive the product, choose between upright or canister, bagged or unbagged. Maybe you'd ask a friend or two for a recommendation. Often, a sales rep could answer questions and help you with your purchase.