Etiya - CRM, Catalog Driven, Big Data Analytics, Cloud, Mobile, Müşteri İlişkileri Yönetimi, Satış Otomasyonu, Şikayet Yönetimi, Sosyal CRM

Etiya's'Serdoo' uses AI to automate customer service management SINGAPORE, 6th December 2016 -- Etiya, the leading independent software vendor providing telco CRM, catalog-driven BSS/OSS, social CRM and big data analytics, announced the launch of a customer service management and application called Serdoo that uses artificial intelligence (AI) to automate, understand and analyse information from any interaction - such as via text and social media - with a telco's customers. Serdoo is a software-as-a-service (SaaS)-based application that is powered by natural language processing (NLP) and machine learning (ML) technologies. The application can be integrated with any digital channel and interprets and deciphers mail, webchats, SMS, and social media postings. The system is making its debut at TM Forum Live! Asia in Singapore and is the product of 12 months' R&D at Etiya's Silicon Valley location. A number of communication service providers have already trialed Serdoo, with some initial reports showing a reduction in response times by as much as 50%.