How Can Chatbots Be the Future If They Are Stuck in the 1960s?

Several years ago, I had a conversation with a client who did not like what I had to say about mobile banking. Clients don't always agree with our analysis, so the conversation would not have been especially remarkable, except that this client asked to speak with another analyst about the topic. When I told my male colleague about the conversation, he said, "Well, I'll tell him the same thing." "But you have a British accent and he will believe you." Voices, names, accents -- they all influence who we listen to and who we ignore.