Let's Talk About Conversational AI

Chatbots and smart speakers don't seem so smart today. But soon, they will perform a multitude of tasks. Billions of people use instant messaging apps daily to exchange bite-sized chunks of information on platforms including WhatsApp, iMessage, WeChat, Signal, Slack, Facebook Messenger, and Snapchat. In fact, as of this year, the amount of time we spend on messaging apps may surpass our use of social networks. These messaging platforms have become increasingly sophisticated, with capabilities far beyond simply enabling users to send and receive text messages, photos, and videos.