What Is Your Bot Strategy? Your Board Wants To Know

Technology innovations have increasingly become boardroom discussions over the past decade. For the past couple of years, the conversation has revolved around artificial intelligence, and some companies have made heavy investments in technologies. While AI and machine learning remain hot topics, the big question now seems to be, "Where's the return on investment?" Your company can now analyze a lot of data and build compelling user profiles, but how does that manifest itself in achieving business goals? As the CEO of a customer experience solutions company, I advise companies on how to invest in chatbot technology as part of their digital transformation strategies.