Human OS launched to scale up Facebook Messenger chatbot programs

Since the feature was announced at F8 in April 2016, the number of bots on Facebook Messenger have grown to over 33,000 on the platform to date. But how have organizations learned from chatbot issues like Microsoft's Tay to manage chatbot interactions with consumers in 2017? Chatbots can bring scale for customer interactions They are, however, limited to set contexts and often lack human empathy and connection to customers. New York based conversation management software company LiveWorld has launched its chatbot management tools for Facebook Messenger. The tool enables brands to scale customer interactions by getting chatbots to automatically handoff to live human agents when needed.