Infor delivers Coleman AI digital assistant - CRN - India

Infor has announced the general availability of its Infor Coleman Digital Assistant, which is designed to help maximise human work potential by enabling natural language extensibility and accessibility of Infor CloudSuite. At its annual Inforum customer conference, the company also introduced its Infor Coleman AI Platform for embedded machine learning models, which it expects to deliver in the Spring of 2019. The Infor Coleman Digital Assistant is the first in a series of new products rolled out under the Coleman AI umbrella and provides a conversational interface to the Infor OS platform, the underlying foundation of Infor CloudSuite. It offers custom skill building, a voice user experience (UX) and navigation, and natural language processing (NLP) extensibility. As a digital assistant, Coleman uses a conversational UX and NLP – with deep domain and industry knowledge – to chat, hear, talk, and in the future, it is expected to analyse images. Rick Rider, Infor Coleman Product Director, said, "According to research from McKinsey & Company, the average interaction worker spends nearly 20 per cent of their time looking for information or tracking down colleagues for help with specific tasks.