The frontiers of messaging and chatbots

But how do we evolve the chat experience? Our current choices for mobile chat apps leave a range of expression untapped. In the rush to create chat bots to "personalize" the experiences we have with brands, we somehow forgot to give users the ability to personalize 1:1 and group chat. Most chat apps are still operating in a Helvetica (or San Francisco - nod to iOS) universe. We've been given very few tools within these apps to express ourselves.