Making Enterprise Search Personal - Coruzant Technologies

Knowledge management providers are now looking to build systems that are more tailored to the needs of their customers. In technical parlance, this is known as the behavioral model for information retrieval system design. With these models, users search for a product or service, and the results often include related offerings that are better matched to the user's intent. Honing in on this kind of personalization is at the crux of the new experience economy of customer service and the forefront of Enterprise Search advancements. One of the key requirements for forward-looking knowledge management is the capacity to extract data from the typically hundreds and thousands of data silos scattered throughout a company and crawl them to create meaningful insights.