Mall of America Gets High-Tech With Chatbot and Humanoid Robots

Want to know how it feels to walk through a labyrinth? But at the nation's largest shopping center, the Mall of America in Minnesota, a chatbot can intervene before you find yourself wandering the premises like a lost child. By early next year, three humanoid robots will also be on hand to give shoppers a nudge in the right direction. On Black Friday, the mall gave customers a preview of the humanoid, Pepper, and on December 4th, it introduced a new chatbot designed by Satisfi Labs. The retail chatbot can field complex questions and even guide patrons to specific businesses or attractions in the mall based on their location.