Accenture Operations to bet on AI based automation platforms

New Delhi: Accenture Operations, the 7-billion business segment of technology firm Accenture Plc, which deals with process outsourcing, infrastructure consulting and outsourcing, security and cloud services, is betting on automation platforms backed by artificial intelligence (AI) and machine learning for its next phase of growth, said Manish Sharma, senior managing director, Accenture Operations in an interview earlier this week. "Analytics and automation are critical and are high-focus areas for us. We are using automation technologies at scale for our client base," he said. "We are investing a lot of money and time into the AI piece. In automation, there is simple automation like Mini-Bots and then there is high-end automation solutions like Virtual Assistance and artificial or cognitive solutions," he explained.