How the firm behind many store credit cards is using AI to fight fraud

All shoppers are familiar with the offer of a discount at checkout in exchange for taking out a store credit card. Their wallets may already be stuffed with plastic bearing the names of retailers including Amazon.com, Gap, JCPenney, and Lowe's, but there's often one company behind all of them: Synchrony Financial in Stamford, Connecticut, which is one of the world's largest issuers of store credit cards. This summer marks five years since it spun off from its parent company -- General Electric -- and ever since it's been building a digital strategy that uses artificial intelligence and machine learning. Synchrony now deploys AI to speed up everything including credit approvals and fraud detection. Chief Information Officer Carol Juel has led the undertaking.