Chatbots and agents: The new co-workers

The times are changing, and quite rapidly at that. The current possibilities with technology are limitless, what with SpaceX launching a car into space and buying decisions being made with the assistance of augmented reality. Artificial Intelligence (A.I.) is getting integrated into various industries, including, customer service. Right from helping customers understand shipping and return policies, to getting them the international getaway they have always wanted, A.I. powered chatbots are helping customers with everything. With use cases expanding, and technology evolving, one question has often been asked in the recent past – Where do humans fit in?