Why Conversational AI And Chatbots Are Perfect For Digital Health - AI Summary

In terms of technology with the power to both disrupt and improve the way that people engage with digital health, there is an argument to be made that conversational AI (which includes Machine Learning) and Natural Language Processing (NLP) can be the missing link. According to the World Economic Forum, virtual assistants – and, by association, chatbots – are not only being used in a diverse set of industries (healthcare, education, retail, tourism, and more), but also offer opportunities for companies to integrate NLP into routine or mundane activities. For instance, Amazon's Alexa is the chatbot that the average person associates with the tech, but the key element in every interaction is the ability of NLP to understand what it is being asked and respond with the appropriate information. Simply put, a "chatbot" is AI software that simulates human conversation with end users – this can be text or voice – with the aim being to leverage machine learning algorithms and NLP to deliver required outcomes. The results of the study paper – which was published in the Journal of Mahatma Gandhi University of Medical Sciences and Technology – were especially illuminating when it came to both understanding how chatbots were perceived by the focus group and the adoption rates of providers themselves.