Firms will use AI to automate HR processes within two years

Artificial intelligence (AI) and machine learning will have a significant impact on the way companies manage their workforces within two years. Research by analyst group Fosway and Unleash reveals that organisations are looking to deploy chatbots and machine learning technology to provide better HR (human resources) services to their employees. The findings come at a time when most HR professionals say their existing systems are not yet ready to meet the needs of the workforce. Technology companies are developing AI, chatbots and natural language processing to make it easier for employers and managers to deal with administrative HR tasks. "For businesses, it will have a significant impact on productivity – people will spend less time trying to do stuff," said David Wilson, founder and CEO of Fosway Group.