Conversational AI: Interview with Mike Murchison, CEO of Ada

Mike Murchison is the CEO of Ada, a company that develops an AI-powered platform that empowers non-technical customer service teams to build a support chatbot that automates up to 80% of customer inquiries and delivers deep personalization. In this interview, Mr. Murchison shares insights on how enterprises can leverage conversational AI to transform the role of support from a cost to a revenue centre. This interview has been featured in the Conversational AI Initiative 2019. Before Ada, I led Volley, a social network that connected entrepreneurs with industry professionals. As Volley grew, we encountered the operational challenges of scaling high-quality customer service.