It's Time to Have a Chat About Conversational Banking

It used to be like this: people need banking services, bank provides services, people get services. The relationship between brick and mortar banking and their customers has a history of being dry, one-sided and purely monetary. Times are changing though and this paradigm is going through a major transformation. The digitization of the banking process has lent itself to the creation of a new medium of communication between bank and customer. Customers no longer have to walk into a physical store to manage or get answers regarding their finances.