How Chatbots Can Transform Your Business – PCMag – Medium

Artificial intelligence (AI) comes in many shapes and sizes. No longer reserved for enterprises, small businesses can leverage conversational chatbot technology in particular for everything from sales and support to maximizing cash flow. It's time to embrace the chatbot revolution. For small to midsize businesses (SMBs), adding a dash of conversational intelligence to your organization is a great way to both drive customer engagement and help streamline your in-house operations with a contextual helper. Chatbots are embedded in all sorts of chat and collaboration experiences today, and you can find thousands of them in Facebook Messenger, WhatsApp, Slack, Skype, and a host of other applications and services we use to communicate and get work done. Chatbots are exactly what they sound like: a chat with a bot.