Messaging, Chatbots, AI: Finding the Enterprise Opportunity

The natural fit is in providing a consumer-like customer experience, but first companies must address the'contact center paradox.' We hear a lot these days about how the digital generation prefers messaging to voice, and we're starting to hear a bit of the same regarding chatbots and artificial intelligence -- especially for applications in the consumer world. While messaging, chatbots, and AI each have a role to play for enterprise users as well, developers do face a challenge in finding the right fit in there. A colleague and I recently presented a session on messaging, chatbots, and AI at Jeff Pulver's Spring 2017 MoNage, a conference focused on the future of the conversational Web, chatbots, and messaging. Many developers attended, and during the conference we saw great innovation, both from those that have launched successful apps and those with promising applications in development.