How AI, Machine Learning And Other Disruptive Trends Are Defining The Future Of Customer Service

By 2020, 85% of all customer service interactions will be handled without a human agent. As rapid advancements in technology continue transforming how businesses are developed in the modern world, entrepreneurs are actively exploring smarter ways to operate more efficiently and eliminate issues that have traditionally plagued progress and performance. From enterprise apps that make it easier to track real-time insights and manage customer relationships, to emerging tools that allow clearer communication between teams and a streamlined exchange of data -- one of the most important decisions startup founders face today is selecting the right software. As a result, the average small business is accustomed to integrating a wide range of cloud-based apps to address a complex array of business needs. In 2016, small businesses spent over $55 billion on these cloud-based services, with the average professional using between 10-16 apps daily.