THE AGE OF INTELLIGENT MACHINES An Expert System for Automotive Diagnosis

Jeff Pepper is product marketing manager of the diagnostics division of the Carnegie Group. His current research interests include all aspects of knowledge-base design, construction, validation, and maintenance. He has published several articles on building expert systems and integrating them into service organizations. He has also taught computer programming at Carnegie Mellon University. Big changes are coming to the world of automobile repair. In the Ford dealership of the not too distant future, mechanics will be tracking down and fixing problems in your car with the help of a powerful AI diagnostic tool called SBDS, under development by a joint project team at Ford Motor Company, the Carnegie Group, and Hewlett Packard. SBDS, the Service Bay Diagnostic System, will revolutionize the way cars are fixed.