Is Chatbot A Boon Or Bane? Here's Why Companies Are Using Them Despite Tech Glitches

With the help of data analysis, predictive analytics and pattern recognition, AI chatbots can create hyper-personalisation. Chatbots learn through experience, which means that continuous exposition enhances its capacity of processing data at a rapid pace. Chatbots generally use machine learning to gather conversational cadences. This enables the chatbot to mimic human conversation, and react to spoken or written prompts to deliver a service. Essentially, it serves as a user interface which reflects the ability to plug into several data sources through APIs.