Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy, Genesys (Part 1) Sramana Mitra

Chris discusses how rule-based systems are moving to learning-based systems in various enterprise use cases. Sramana Mitra: Let's start by having you introduce yourself and Genesys and what work you're doing around artificial intelligence. Christopher Connolly: I am the Vice President of our Solutions Strategy Group. Genesys is the number one customer experience platform. It enables companies to create exceptional omni-channel experiences and relationships.