AI bankers foreshow the future of retail banking

KB Kookmin Bank's AI Banker explains financial information on a monitor at the bank's headquarters in Yeouido, western Seoul, Wednesday. An image of a neatly dressed man welcomes visitors and answers questions on finance services on a monitor at KB Kookmin Bank in Yeouido, western Seoul. The male character, powered by artificial intelligence and modelled on TV personality Kim Hyun-wook, explains the difference between a debit and a credit card in a tone and manner identical to a real human staffer. He is a prototype of the AI bankers set to work alongside human bank staff in the near future. KB plans to test the AI banker service at selected branches starting this fall.