AllAnalytics - Ariella Brown - Why Machine Learning Can Improve Customer Service

AI is changing our everyday interactions. What once required a human rep can now be handled by a virtual assistant whose programming allows customer problems to be solved more quickly. A recent Venturebeat article declared, "AI chatbots are the next big shift in customer service." Those of us of a certain generation expect to wait on a line or on the phone for a person to take care of our customer service issues. But the generation that favors texts to calls has come to have different expectations.