How Travel Chatbots are Disrupting Tourism & Transportation

Travel chatbots are changing the tourism and transportation industries the same way that Kayak, Travelocity, and Expedia changed the landscape of bookings 15 years ago. They're becoming an essential tool for travel companies to stay competitive. Tourism chatbots address two major challenges that travel companies face today: rising operational costs and growing customer service expectations. As the travel and tourism sectors continue to grow, so do operating costs. Fuel prices are rising, real estate is appreciating, and labor gaps are driving up wages. Travel chatbots help companies find relief by creating more efficient customer service teams.