The rise of AI and its impact on business

Artificial intelligence, also known as AI, involves using computers to carry out tasks that would normally require human intelligence, such as understanding natural language and recognizing patterns. AI works by using a number of different methods to mimic human intelligence, including machine learning, natural language processing and artificial neural networks. An artificial intelligence contact center is a customer service center that uses AI technology to help employees respond to customer inquiries. It can be used to automate tasks such as routing calls, providing information about products and services, and handling complaints. What are chatbots and virtual assistants?