The Surprising Way Chatbots Are Becoming More Human

Automation is your friend when it comes to having the time to really think, create, pivot and perfect. But when it comes to AI-based chat bots, there's a bit of a dilemma. Customers want personality, naturalness, the sense they're not talking to a machine. And to give them that, you're going to have to think well outside your typical programmer, according to Rurik Bradbury, Global Head of Conversational Strategy at LivePerson. Bradbury explains that, because of customer expectation and demand, businesses have to move away from traditional interfaces and into conversational ones.