See the Full Potential of AI for Your Next-Gen CX Avaya Blog

If I were to ask how often you engage with a form of artificial intelligence (AI), what would you say? Now, what if I told you that not only do you engage with AI more than you think, but you'll rely on it more than traditional phone service five years from now? Would you agree, or think I'm plain crazy? Before you form an opinion, consider the reality in which we live. It's commonplace to engage with AI-enabled virtual assistants like Apple's Siri or Microsoft's Cortana. In fact, if you own an iPhone, you're likely part of the 98% majority who has at least tried Siri.