What's the big (data) idea?

Intelligent Process Automation: the name itself is daunting, never mind the acronym - yet another one from the ICT world - of IPA. But what is it, exactly? And how can it help your business grow? McKinsey - yes, they of the discredited Gupta/Eskom/Trillian deal - says IPA will be at the core of the next operating model. The technology, the consultancy says, is seeing impressive results; some companies have automated as much as 70% of their tasks, and are, as a result, seeing return on investment in the triple digits - that's in the hundreds.