Improving Customer Experience by Automating Incident Response

The tools and practices of IT Operations have to get better and easier. Every IT Ops engineer has the job of responding to alerts when a website is down or unresponsive. To restore service, the engineer follows a certain procedure to restart the web server and validate that the website is operational. Maybe it happens again a few days later and another engineer repeats the procedure to restore service. If it happens yet again, a proactive engineer hopefully takes the initiative to develop a simple script that automates this procedure.