Five Ways AI Can Help Remove Miscommunication in Call Centres. -- Sentient Machines

Language is one of the most intuitive ways humans use to communicate, alongside gestures and visual elements. Yet, we often take it for granted. Subtle factors that we generally consider insignificant, including our education, culture, previous experiences, and emotional states, influence how we use language as an effective communication tool. Misunderstanding others is a leading cause of frustration across all areas of our lives - among our family, friends, other loved ones, or employees, colleagues, and customers. In the case of business, misunderstanding is fraught with danger to reputation and profits.