How Smart Artificial Intelligence is

Artificial Intelligence is poised to solve world-peace, poverty and hunger as well as the climate crisis. At least that's what one could think when reading the headlines. In that respect I really liked this article from MIT Sloan and BCG: What managers need to know about artificial intelligence. This all fits very well with what I have learned so far about how DigitalCX (The customer experience platform that enterprises use to power chatbots, virtual assistants and in-app engagement) is helping clients to improve their customer's experience and reduce costs or improve revenues. Clients that understand what their customers want to know (and don't know) benefit greatly from our natural language processing capabilities.