Bots in Banking: The "next big thing" in 2017

We are slowly getting used to relying on technology to help us out in nearly every aspect of our lives, so it makes sense that banks are turning to the newest "small" innovation, chatbots, to help guide you, the customer, through your everyday banking interactions.Whether the chatbot reminds you how much you have spent on coffee so far this week, or talks you through setting up a new account, banks are putting a lot of stock in bots in banking being the "next big thing" in 2017. However, according to Forrester's Peter Wannemacher, the chatbots of today won't be able to keep up in the high-stakes world that is banking now. Wannemacher is confident about bots in banking--he just doesn't think that the technology is where it needs to be to offer the most right now.He says that banks are investing in technology that will help make the next generation bots, which will really have an impact on the industry. This basically just means that there is plenty of work to be done when it comes to bots in banking, but the chatty bot that takes care of front-end work is coming soon and will really improve the customer experience. It is easy to see bots in banking as the bright new trend of 2017: many tech companies are already spending a good deal of resources developing bots just for the financial services industry.