Banks: We need to talk Accenture Banking Blog

As part of our guest blog series, Accenture Nordic Banking Practice Lead Satu Pulkkinen explores how banks can take the next step in evolving customer relations. First came online and mobile banks, with Nordic banks leading the way. The conversational bank that operates within messaging applications. Technology that can see and hear us, continuously growing ecosystems around increasingly popular messaging applications, as well as the amazing progress of artificial intelligence (AI), are enabling personalized, fully digital banking assistants that you can talk to anytime, anyplace. Technology is an integral part of our daily lives. Increasingly, devices that used to simply respond to our commands and actions can now also hear and see us.