Autonomic offerings set to transform IT, but outsourcing customers beware

HCL Systems calls its Dry Ice. With traditional IT outsourcing revenue streams at risk to automation, a number of IT service providers are responding by developing their own homegrown systems which are designed to perform routine tasks and operations otherwise performed by humans. The good news is that CIOs now have a number of automation options to choose from. The array of choices can be confusing and the unproven systems can be risky. It may not be immediately clear how these new automation options from traditional IT service providers differ from the solutions of the more well-established robotic systems companies like IPSoft or BluePrism.