What if we used artificial intelligence to run government offices?

I visited my local health-insurance office a few months ago. After entering the building, I was welcomed into a long and dark corridor, full of nervous people carrying bloated folders. The atmosphere was gloomy, and it was obvious that no one wanted to be there. After about 30 minutes I realized why: During that time, the line had barely moved, and it took me the better part of the day to reach a clerk. As a result, I was late for two other errands I had planned.