No I in teams: How chatbots enhance business agility

Consumer familiarity with chatbots has grown significantly in recent years. Communication tools such as Microsoft Teams and Slack have become lifelines for businesses as they navigate the'new normal', with an increasingly remote workforce and far-reaching network requirements. The recent global lockdown has seen chatbot technology play an important role in the effort against Covid-19. Governments and healthcare organisations across the world have been employing chatbot technology to cope with the increased public demand for information, such as the number of cases in a specific area, symptom self-checkers and test locations and availability. The Italian Ministry of Health, for example, has employed a chatbot created by Paginemediche which supports the health emergency efforts by providing an online triage in infection diagnostics.