AI and Automation Are Transforming Financial Services - Techonomy

We've reached a point "where AI and machine learning are converging" and it's helping drive operational efficiencies and customer experience (CX) innovation for a wide range of businesses. That's how author and veteran IT expert Tom Davenport began a wide-ranging discussion about the state of AI and automation in the financial services sector at a recent virtual salon with senior industry executives. Another speaker, Rob Krugman, Chief Digital Officer at financial services firm Broadridge, said his firm is "increasingly using AI models to define and select the attributes and information that is important to their customers". The session was hosted by Bill Wright, Head of AI Machine Learning and Edge Innovation for Red Hat. It was moderated by CDX.