10 steps to build a better customer service chatbot

So, you want to build a chatbot. There are more than 34,000 chatbots on Facebook Messenger alone, and many of these were already built by and for brands. Increasingly, they are helping customers answer questions and solve issues on their own as well as taking work off of the shoulders of contact center agents. But even though you're not too late to the game, you might be asking yourself: where to begin? The following instructions are designed to guide you through the vital steps necessary to build a customer service chatbot from scratch.